Within today’s technology fueled and recklessly innovate business landscape, many startups are being advised to drive business through the use of data and metrics. What most companies and decision makers don’t realize is that despite the importance of metrics, they often don’t tell the whole story. In fact, if data points are not properly balanced it […]
Get to Know Your Customer (Part 1) Customer support should be the highest priority in your business. Running a startup requires immense amounts of attention paid to a long list of strategies and initiatives, but customer support should never be overlooked. Every successful business has spent time developing their customer support system, and our monthly […]
Have you Tried Turning it Off and On (Again)? A year and a half ago when I was switching from freelancing to a job in web hosting I wasn’t completely sure what “L1 technician,” “CentOS” or “steady paycheck” meant, but being asked to write up something about my experience as a support technician at Touch […]
Your customer can provide a wealth of insight on areas that need improvement, as well as inform and heighten lucrative strategies. With an effective survey, this insight and important perspective can become your competitive advantage, elevating your brand awareness through customer satisfaction. We consider the following 5 tips to be of the utmost importance when […]
The Touch Support Guide to Increasing Customer Satisfaction As the empowerment of the consumer spreads with every tweet and text, the importance of customer experience is as unmistakable as ever before. It is estimated, that US companies lose $41 billion a year due to bad customer experience, and 58% of these frustrated customers never use that […]
It’s that time of year again when it seems like everyone is out of the office — especially IT staff. When your support staff is stretched too thin service levels will decrease, customer satisfaction will plummet and employees will become frazzled and leave. Thankfully, it’s easy to help your staff succeed despite being shorthanded by […]
We were thrilled yesterday to watch a game show where we saw a familiar face, our very own Shift Lead and Jr. Level 3, Danilo B. The show is called Potjera which is licensed upon the British show The Chase. The rules are pretty simple — four players form a team in order to beat “The Chaser”, […]
Recently our CEO, Alex Korneyev, appeared for the 2nd time on the “Get Down to Business with Shalom Klein” radio show. The show focuses on sharing valuable information about small business and entrepreneurship but also features various guests discussing real-world topics. In the interviews, our CEO got the opportunity to speak about hot IT topics […]
When I started working for Touch Support as a entry level technician, I was skeptical about what working at the company would be like. It didn’t help that I was woefully unfamiliar with the web hosting industry. On my first day in the office, I tried to talk with as many coworkers as physically possible. […]
Every healthcare professional and health-services provider in the U.S. is, and by law must be, familiar with HIPAA and HIPAA encryption compliance. HIPAA, the Health Insurance Portability and Accountability Act, became law in 1996 and was updated in 2003 to address the utilization and safeguarding of protected health information (PHI). Although the legislation has existed […]
