Touch Support is built on the philosophy that in order to win, serve and retain customers, businesses must deliver an extraordinary customer experience. We view end user issues as a strategic opportunity to build brand loyalty. To help you capitalize on this opportunity, we design, build, manage, scale and improve highly effective enterprise support more quickly, cost efficiently and successfully than can be done internally or elsewhere.
OUR VALUES
We are a strategic partner that also gets in the trenches with you, doing whatever it takes to enable exceptional customer engagement, which in turn helps you scale and grow. With proprietary Customer Experience Optimization framework we stand out in a sea of providers and approach challenges intelligently.
Empathy
We’re here and we care.
Experience
Knowledge, skills, and collaboration trump seniority — always.
Personality
Individuals matter — even the quirky ones.
Diversity
Our clients are diverse — that’s why our team is too.
Collaboration
Camaraderie counts — there’s no one hit wonders here.
Betterment
Solutions aren’t static — there’s always room for improvement.
Our History
The overwhelming demand for competent, US-Based technical support in 2003 prompted the inception of Touch Support, LLC on August 25th, 2003. We began as an incredibly small operation, interviewing our first employee at his home and leveraging our existing industry contacts to provide our ‘start-up’ capital in the form of support contracts. Since then, Touch Support has evolved, culminating in local and international offices in Lafayette, IN, USA and Zagreb, Croatia (respectively).
A flexible, thinking team thoroughly trained to understand complexity and communicate solutions
Our own support intelligence platform that structures tailored workflows and delivers comprehensive analytics
We take crucial steps to become a seamless part of your workflows, communication streams and operations strategy
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