Extend your CX, IT & Finance teams
Your flexible back office at a fraction of the cost.
Get a quote and implementation plan today for free.
Based on 30k+ reviews
Trusted by giants from healthcare to hosting providers.
Services
Better BPO
Touch Support offers a complete suite of functions from CX to Accounting.
Customer Experience
Our CX specialists are trained in your tools, tone, and workflows. From live chat to email support and ticket resolution, we become a seamless part of your customer experience across time zones, languages, and channels.
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IT & Data
From infrastructure monitoring to user support, we help you stay online, secure, and compliant; without bloating your internal headcount. Whether you're an MSP or a growing company with limited tech resources, we provide white-labeled, round-the-clock IT support.
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Finance & Accounting
Free up your internal finance team by outsourcing repetitive tasks like invoice processing, accounts reconciliation, and reporting. We work inside your systems, under your processes, and give you full visibility into your numbers... every day.
Learn moreLooking for a free quote?
Please submit your request via our inquiries portal, or book a call with an advisor.
Customer Service Outsourcing
24/7 CX Teams that feel like they work from your office.
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Tier 1 and Tier 2 support
Technical and non-technical agents trained to solve issues fast. -
Email, chat, and voice coverage
Seamless omnichannel support — your customers choose how they contact you.
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SLA-based ticket management
Fast, trackable resolutions with guaranteed response and resolution times.
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Helpdesk platform expertise
We work inside your tools: Zendesk, Freshdesk, Intercom, Salesforce, and more.
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Multilingual support
Native-level agents in English, Spanish, German, French, and beyond.
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CSAT, NPS, and QA tracking
We track what matters — and improve it over time.
IT Support Outsourcing
Keep your systems online and secure without hiring a full IT team.
24/7 helpdesk support
HIPPA Security and Compliance
Remote device troubleshooting
Field Tech Support
Infrastructure/Cloud Management
Windows, Linux, AWS, and more
Finance & Accounting Outsourcing
Outsource your AP/AR and reporting without losing control.
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Accounts Payable
Invoice processing, vendor management, and error-free payments.
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Accounts Receivable
Faster collections, accurate billing, and clear cash flow visibility.
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Month-End Close
Assist in the month-end closing, including preparation of journal entries.
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Year-End Close
Reviewing and verifying all financial transactions, reconciling accounts & making necessary adjustments.
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Bank Reconciliation
Every transaction matched. Every cent accounted for.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Still have questions?
Our team of consultants is available Monday - Friday to assist with your CX, IT, and Finance needs.
