A little can go a long way in the area of customer support. By being equipped with a few effective customer support tactics, you can successfully improve support processes, increase customer satisfaction, and boost brand loyalty. Modern consumers are provided more options than ever before, and in order to step up and meet these expectations, […]
In order to help you get a head start on hiring your next rock-star customer support representative, we have created you a job description template. This template functions as the perfect starting point, and should be built out to reflect the nuances of your specific company. Download Template (*.docx) [Insert Company Name Here] […]
Big data has become a powerful component in the customer support process. Leveraged effectively, data will enhance your familiarity with your customers and lead to superior customer support, more effective marketing, and increased revenues. The first step, which many companies have yet to properly address, is to cut through all of the noise and the […]
A world-class customer service department can lead to significant brand awareness and 100% customer retention, but without the right team in place, it can be nearly impossible to reach that level of service. When building your customer service team and searching for great representatives, it is very important to be prepared for the interview. Effective […]
As a small business owner, one must make a fair amount of sacrifices, many of which fall under the umbrella of ‘personal life’ sacrifices. Running a small business requires an extraordinary amount of time and effort, which leaves many owners with little time to focus on themselves, their family, and their friends. Many of these […]
Many considerations come into play when deciding whether a dedicated or shared support model will better suit the needs of your organization’s outsourced customer support services. The majority of businesses end up relying on outsourced help desk support to boost productivity, as well as cut costs, but the question then becomes, “which support model will […]
Unlocking the Perfect Customer Support Experience (Part 2) At the end of the day, there is nothing more important to your business than a satisfied customer, and a big factor in their level of satisfaction is the support experience. In order to unlock the perfect customer support experience, businesses should anticipate a thorough planning process. […]
We consider customer support to be a vital element to any company’s success, especially startups. In order to maintain a high level of efficiency when handling customer support, we suggest that startups look to specific digital support tools. The following three tools, are our top suggestions for startups that are exploring what works best for […]
As a startup, establishing an effective customer support process should be one of your chief priorities. Many startups make the mistake of spending most of their energy on customer acquisition and marketing, leaving little time spent focusing on service and support. What every successful startup has realized along the way is once a new customer […]
An employee costs a company more than just their individual hourly wage or yearly salary. All business owners should be conscious of the true cost of an employee by full understanding where all additional costs exist, and how to account for them. The of true cost of a worker is typically 20-25% more than their […]
