White labeling of customer support which has been outsourced to a third party is quickly becoming the norm for many industries throughout the nation. With the ability to lower associated costs while simultaneously reducing the average handling times (AHT’s) for customer calls, chats and tickets, outsourcing just makes sense. The growing California economy is composed of numerous companies in various areas; San Francisco outsourced support provides many of these businesses an opportunity to work with trusted professionals who can handle more than just customer service alone. Efficiency is likely to improve in other areas by working hand in hand with outsourcing professionals.
The Service Industry, Technology, Health Care and More Fuel San Francisco’s Economy
San Francisco is home to a wide variety of corporations and businesses that specialize in the service arenas (financial, tourism and hospitality, etc.), technology, health care and much more. Technology jobs in particular have expanded tremendously over recent years, accounting for a mere 1% of all jobs in 1990 to 8% during the year 2013. Every one of these businesses must respond to a variety of customer service calls; while some choose to host their reps in house at an average cost of $31, 580 per year for each employee (50% higher than the national average), more and more companies are choosing San Francisco outsourced support.
Provide Customers Brand Consistency With White Labeling
White labeling of customer support that is outsourced to a third party provides your company and customers brand consistency. Instead of the confusion created from calling a company that answers questions under another name, customers will appreciate the simplicity of dealing with a single brand name throughout the entire process of receiving the support they need. Changes in the flow of your business are also easily handled through San Francisco outsourced support. Because third parties staff numerous, professional customer service reps who are fluent in English, an unexpected increase in call volume doesn’t have to result in longer AHT’s. You’ll also never be frustrated with employees who are waiting for their next customer call during those slow periods.
Assistance in Numerous Aspects of Business
In addition to providing top notch customer support, experts in the areas of process development, training and technical writing can help increase the efficiency of your company. We’ll examine the technologies, internal processes, documentation styles and more that you utilize on a daily basis and provide constructive feedback that can eliminate inefficient or outdated practices.
A Significant Step Towards Growth
Regardless if you are just starting out or if your company is well established, utilizing San Francisco outsourced support is a significant step towards the growth of your business. Give our team of professionals at TouchSupport a call today to find out how we can help improve your bottom line while increasing the satisfaction level of your customers.