Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
How does Touch Support collect information from you?
Touch Support collects information from you when you send it to us directly by filling out forms on the website, such as the contact form or our Live Chat link. We also collect information from you when you browse our website and use the software defined in the Third Party Data Processors section.
All data described below is processed for the purpose of Touch Support’s legitimate interests to provide customer support, to protect the security of your account, and to provide you with important information and updates.
What information do we collect about you?
Information Collected
Touch Support may collect information from you which may be personally identifiable such as personal names, telephone numbers, physical addresses, email addresses, payment information, as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.
Touch Support may also collect information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your ISP, your IP address, which pages you view on our websites and the time and duration of your visits to the websites. A part of this information (such as browsing behavior) is collected anonymously using Google Analytics and Google Ad Services in accordance with Google’s privacy policy. You can disable this by using the opt-out facility of Google.
User Communications
If you communicate with us, we collect information relating to that communication whether it takes the form of email, forum posting, testimonials or any other form of communication between you and Touch Support or submitted by you to our team.
How does Touch Support use the information it collects?
Touch Support processes the information visitors provide about themselves for the legal basis of legitimate interest to fulfil those visitors’ requests, provide you with customer and technical support and to communicate with you about your account and our products and services. You may update your personal Information with us or ask for removal (if no longer an active customer), otherwise we may maintain records of personal Information you disclose to us indefinitely.
Touch Support may use collected information to maintain, evaluate, and improve our quality of service.
We do not and will not sell or rent this information to third parties, we may use the details you supply and upload to a third party data processor as defined below.
We may maintain records of User Communications you transmit to us indefinitely.
Last updated: June 5, 2025
