Outsource IT Support
Without Losing Reliability
Launch a fully embedded 24/7 IT support team.
Trained in your tech stack, ready in under a week.
The audit and consultation are totally free.
Our Stats
Metrics that show excellence
We're proud of the metrics we have been able to achieve for our customers,
and we're confident we can do the same for you 🫵
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Companies Choose
Touch Support for CX
24/7 Real-Time Coverage
Our specialists provide around-the-clock system monitoring, support ticket triage, and infrastructure escalation.
Trained on Your Stack
We support Linux, Windows, AWS, cPanel, Plesk, Microsoft 365, and more. Your systems, our specialists.
Embedded Engineers, Not External Vendors
Our support teams work directly in your tools and ticketing systems, from Zendesk to Jira to your internal portals.
Helpdesk + Admin Coverage
Whether you need T1 ticket resolution or deeper sysadmin support, we’ve got the resources to plug into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Helpdesk Support
- Tier 1 and 2 ticket triage
- Remote support for devices and applications
- Chat, email, and ticket-based assistance
- Available 24/7 or just after-hours
Monitoring & Maintenance
- 24/7 system & uptime monitoring
- Instant alerts and incident handling
- Patch and update scheduling
- SLA-based issue response
Tech Stack Coverage
- Linux, Windows, and Microsoft 365
- AWS, cPanel, Plesk, WHMCS, Drupal
- Tools you already use, no retraining
- Ideal for SaaS, MSPs, and IT teams
Let's Talk
Ready to get started?
We help you reduce downtime, resolve tickets faster,
and scale IT support without expanding your internal team.
Our audits, consultations, and quotes are totally free.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What platforms do you support?
We support Windows, Linux, AWS, cPanel, Plesk, Office 365, Drupal, and most standard enterprise and hosting stacks.
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Do you only do Tier 1 helpdesk?
No. We offer Tier 1 and Tier 2 agents, as well as system administrators and after-hours engineers depending on your scope.
-
Is the service available 24/7?
Yes. You can choose full 24/7 coverage or out-of-hours support only (evenings, weekends, holidays).
-
How fast can we launch?
We can fully onboard and go live in under 7 days, including training, access mapping, and test cases.
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Do you replace our team?
No, we typically extend your team. Our specialists become a remote layer of your existing ops structure (although for very small organizations, we can replace your IT team entirely).
Is it for you?
Touch Support IT is a great fit it:
- You want 24/7 IT coverage without hiring 3 shifts
- You’re running complex or high-risk environments (e.g. AWS, Linux, HIPAA)
- Your internal team is drowning in basic support requests
- You need someone who understands cPanel, Plesk, WHMCS, and other hosting tools
- You serve users in multiple time zones
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
