Cookies Policy
Use of Cookies
Cookies are pieces of data stored on your hard drive concerning a current or previous web experience, such as a username/password combination used to gain access to some areas of the website or other services. We may use a cookie to record previously established interests and preferences (via data submitted to us) so as to enhance the experience whilst using our website.
Touch Support uses the following types of cookies:
Strictly Necessary: These cookies enable our Website to function correctly and deliver the services and products you have requested.
Performance & Functionality: These cookies are used to enhance the performance and functionality of the Website but are non-essential to their use (for example, these cookies remember your preferences on the Website).
Analytical: These cookies collect information that is used either in aggregate form to help Touch Support understand how the website is being used. In particular Touch Support uses the Google Analytics cookies. If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common Website browsers – https://tools.google.com/dlpage/gaoptout.
By using our website, you accept the use of at Strictly Necessary and Performance & Functionality cookies in accordance with this Privacy Policy.
You may deactivate cookies in your web browser, or reject the creation of a cookie depending on your personal preferences. If you do so then our website functionality may be compromised and certain services may not be available.
Where is your data stored?
The website services are hosted by iThemes.
Customer data such as personal names, support requests, telephone numbers, phone call recordings, physical addresses, email addresses, and payment information is stored in our GDPR Compliant Billing system hosted within Server Central.
Access to your information and correction
You have the right to ask us not to process your personal data for marketing purposes. We will request consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us via our contact us page.
If you reside in the European Union, you have the right under the General Data Protection Regulation (GDPR) to request a copy for the information that we hold about you. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate. If you would like a copy of some or all of your personal information, please email us. If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact us via our contact page.
Third party data processors that Touch Support uses
We use a number of third parties to process personal data on our behalf, these are:
Atlassian – https://www.atlassian.com/legal/privacy-policy
Some personal data may be stored to aid in the tracking of issues and feature requests.
Google – https://www.google.com/intl/en-GB/policies/privacy/
This Website uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the Website.
Mailchimp – https://mailchimp.com/legal/privacy/
Mailchimp is used to send emails to our clients on product updates and other related emails.
LiveChat Inc. – https://www.livechatinc.com/general-data-protection-regulation/
Live Chat Inc. is used to provide technical support to end users and communicate in real time with our clients.
Caldera Forms – https://calderaforms.com/gdpr/
Caldera Forms is a contact form plugin that allows us to directly communicate with our clients.
Last updated: June 5, 2025
