When I started working for Touch Support as a entry level technician, I was skeptical about what working at the company would be like. It didn’t help that I was woefully unfamiliar with the web hosting industry. On my first day in the office, I tried to talk with as many coworkers as physically possible. […]
No two customers are the same, and businesses that don’t realize that will lose customers. Sure, businesses have specific clientele and niches they service, but that doesn’t necessarily mean that all of the customers in that niche are the same type of people. Companies that don’t recognize customer service trends as they evolve they will […]
Being secure online is something that you really need to care about. The Internet, while being the haven of information distribution and sharing, is also a big bad place in many ways and there are always people looking out to cheat you or steal from you, much like the crime rate in a bustling city. […]
Major trends that will be impacting the IT world in the next 2 years can be seen in the emerging healthcare changes that are currently underway. While healthcare information systems are already ubiquitous, there is going to be a concentrated focus on developing methods to share the enormous amount data that these systems are generating. […]
For the second time in a month, Hewlett-Packard has been forced to admit it built secret backdoors into its enterprise storage products. The admission, in a security bulletin posted July 9, confirms reports from the blogger Technion, who flagged the security issue in HP’s StoreOnce systems in June, before finding more backdoors in other HP […]
