How to mitigate the risks associated with AWS migration and management? According to one recent study, a full 83% of all enterprise workloads will be entirely cloud-based by as soon as 2020. Furthermore, 41% of those workloads will run on public cloud platforms including Microsoft Azure, Google Cloud and, of course, Amazon’s own AWS. AWS […]
Why is customer satisfaction significant gamechanger in 2019? Our partner for live chat services, Live Chat Inc., has recently published Customer Service statistics for 2018. The report is based on the data gathered from January to December 2018 and covers data from 25,000 companies operating in 19 different industries using live chat and tickets for […]
Touch Support team is growing! We have developed new roles, departments, and opened new offices to add talent to our ranks. Our promotion path allows our best-skilled techs to excel in managerial positions, such as Shift Lead, Team Lead, or Tech Lead roles. New roles bring new challenges. Apart from managing teams and projects, our […]
Accelerate your path to business augmentation Comparing to one of our first articles on outsourcing, and a follow up concerning outsourcing myths, the outsourcing industry today is considered as a prerequisite for growth. IT managed service providers are centers of excellence. They can optimize businesses with the highest efficiency, and have the capacity to lead […]
2018 has been a record year in Touch Support’s growth so far – the company has quadrupled its size in just 3 years. Growing a number of customers from different industries, expansion into various areas of expertise, demand more focused on effective recruitment cycles, and onboarding experience in parallel with expanding each of Touch Support’s […]
Anyone working in customer service knows that it is not an easy profession. Despite the regular challenges that are presented to professionals in the customer service industry, there are ways to position yourself for success. The following 6 skills are essential if you would like to provide your customers with a great support experience. Patience […]
An employee costs a company more than just their individual hourly wage or yearly salary. All business owners should be conscious of the true cost of an employee by full understanding where all additional costs exist, and how to account for them. The of true cost of a worker is typically 20-25% more than their […]
Within today’s technology fueled and recklessly innovate business landscape, many startups are being advised to drive business through the use of data and metrics. What most companies and decision makers don’t realize is that despite the importance of metrics, they often don’t tell the whole story. In fact, if data points are not properly balanced it […]
Data security risks are at an all time high, and with nearly constant innovations occurring in the tech space, these risks are not likely to subside. In order to implement effective safeguards against stolen data, it is important to understand what types of data are commonly targeted. According to a report conducted by Veracode, the […]
Have you Tried Turning it Off and On (Again)? A year and a half ago when I was switching from freelancing to a job in web hosting I wasn’t completely sure what “L1 technician,” “CentOS” or “steady paycheck” meant, but being asked to write up something about my experience as a support technician at Touch […]
