Many considerations come into play when deciding whether a dedicated or shared support model will better suit the needs of your organization’s outsourced customer support services. The majority of businesses end up relying on outsourced help desk support to boost productivity, as well as cut costs, but the question then becomes, “which support model will […]
Unlocking the Perfect Customer Support Experience (Part 2) At the end of the day, there is nothing more important to your business than a satisfied customer, and a big factor in their level of satisfaction is the support experience. In order to unlock the perfect customer support experience, businesses should anticipate a thorough planning process. […]
As a startup, establishing an effective customer support process should be one of your chief priorities. Many startups make the mistake of spending most of their energy on customer acquisition and marketing, leaving little time spent focusing on service and support. What every successful startup has realized along the way is once a new customer […]
Get to Know Your Customer (Part 1) Customer support should be the highest priority in your business. Running a startup requires immense amounts of attention paid to a long list of strategies and initiatives, but customer support should never be overlooked. Every successful business has spent time developing their customer support system, and our monthly […]
It’s that time of year again when it seems like everyone is out of the office — especially IT staff. When your support staff is stretched too thin service levels will decrease, customer satisfaction will plummet and employees will become frazzled and leave. Thankfully, it’s easy to help your staff succeed despite being shorthanded by […]
The rapid advancement and adoption of technology by economies around the world has made the fast-paced world of business an even swifter beast. Consumer trends, inventories, and workflow can change overnight, leaving your business scrambling to adapt to the ebb and flow of the business world. In an ideal world your business would have the […]
Employees who find their way into the world of customer service can go through years and years of training to hone their interaction skills, but there is only one lesson that will be drilled into them time and time again. When it comes to customer service, the customer is always right. This adage has been […]
