Why is customer satisfaction significant gamechanger in 2019? Our partner for live chat services, Live Chat Inc., has recently published Customer Service statistics for 2018. The report is based on the data gathered from January to December 2018 and covers data from 25,000 companies operating in 19 different industries using live chat and tickets for […]
The value of your customer is paramount, which is why they should be provided the opportunity to utilize as many support channels as possible. Despite the enhanced customer experience that multiple support channels provide, many companies only offer email support, with no phone support options — which has its limitations. Email or help desk only […]
Seemingly everyone is boasting about how ‘data-driven’ their business is, which can largely be attributed to how simple it has become to accurately track minute pieces of data. What this has resulted in, are companies that spend too much time tracking hundreds of pieces of data, most of which are not relevant to the bottom […]
There is no avoiding the inevitability of unhappy customers and canceled orders, but there are ways to prepare for these situations when they do arise. Companies and sales reps that engage with their customers in a respectful manner, always have a better chance of saving orders and inspiring repeat business. Perhaps the most important and […]
In today’s competitive business markets, most people understand that customer service is a major factor impacting the majority of consumer decisions. Service representatives are taught how to properly address customer issues and concerns, yet there is also tremendous value in learning what NOT to do or say. With that in mind, here’s our pick for […]
The business world is ripe with case studies about companies finding excuses to stay offline, refuse social listening and reject new methods of gathering data. The up-front expense never makes sense to these people until the new outlets affect the business in a negative way, and the effect is usually quite large! The modern customer […]
We’re already stressed any time technology goes down. That’s especially true when we need that piece of tech to finish an urgent task. There’s never a good time for your computer, your phone, or your copy machine to go down. It’s always inconvenient when a critical piece of software crashes. More often than not, those […]
There are plenty of misconceptions and incorrect notions about outsourcing – from the poor, exploited workers slaving away in crowded cubicles to the decline of the industry in general. While we can’t speak for everyone, we’re clearing up some common myths about outsourcing below. Top Outsourcing Misconceptions Myth: Outsourced Jobs are Low-End, Dead-End Positions that No […]
Many customer service departments are still running behind the times in their failure to embrace modern uses of technology. While companies now have the ability to utilize software apps that can make customer service as streamlined as texting with a friend, frequent lack of funding in the customer service departments of many companies is still […]
A little can go a long way in the area of customer support. By being equipped with a few effective customer support tactics, you can successfully improve support processes, increase customer satisfaction, and boost brand loyalty. Modern consumers are provided more options than ever before, and in order to step up and meet these expectations, […]
