A word you hear all the time in business–particularly in regard to the future, investment and growth–is scalability. This term has something of a dual application, but regardless of which one you look at, it’s essential to any small business. Scalability Defined Scalability is the ability of something to adapt over time to changes. The […]
A successful IT system within a company is multi-faceted, and simultaneously focused on various levels of operation. This process is very complex, which is why outside specialists are often brought in to assess IT systems as a unit. An effective IT assessment will identify strengths and weaknesses, as well as suggest methods to boost efficiency, […]
Most modern businesses rely heavily on technology, which means that they need support processes that can rapidly fix problems. Some companies choose to manage IT support services internally, but it’s now increasingly common for organizations to outsource this work. If you are thinking of moving to an outsourced IT support model, consider the seven following […]
In order to help you get a head start on hiring your next rock-star customer support representative, we have created you a job description template. This template functions as the perfect starting point, and should be built out to reflect the nuances of your specific company. Download Template (*.docx) [Insert Company Name Here] […]
Big data has become a powerful component in the customer support process. Leveraged effectively, data will enhance your familiarity with your customers and lead to superior customer support, more effective marketing, and increased revenues. The first step, which many companies have yet to properly address, is to cut through all of the noise and the […]
A world-class customer service department can lead to significant brand awareness and 100% customer retention, but without the right team in place, it can be nearly impossible to reach that level of service. When building your customer service team and searching for great representatives, it is very important to be prepared for the interview. Effective […]
As a small business owner, one must make a fair amount of sacrifices, many of which fall under the umbrella of ‘personal life’ sacrifices. Running a small business requires an extraordinary amount of time and effort, which leaves many owners with little time to focus on themselves, their family, and their friends. Many of these […]
We consider customer support to be a vital element to any company’s success, especially startups. In order to maintain a high level of efficiency when handling customer support, we suggest that startups look to specific digital support tools. The following three tools, are our top suggestions for startups that are exploring what works best for […]
The Touch Support Guide to Increasing Customer Satisfaction As the empowerment of the consumer spreads with every tweet and text, the importance of customer experience is as unmistakable as ever before. It is estimated, that US companies lose $41 billion a year due to bad customer experience, and 58% of these frustrated customers never use that […]
Managing costs is one of the biggest challenges facing every business, large or small, in the 21st century. With the rapid advancement and adoption of technology, companies of all sizes are facing increasing financial strain on budgets. One of the easiest ways for companies to save money is to outsource specific business operations to an […]
