TouchSupport Achieves Customer Satisfaction Score of 95% TouchSupport understands the critical importance of awesome customer service and promises to provide this high value service to clients and the consumers who utilize their products and services. To assist in this goal, we partner with LiveChat as a supporting platform to meet the needs of those who prefer to get […]
We were thrilled yesterday to watch a game show where we saw a familiar face, our very own Shift Lead and Jr. Level 3, Danilo B. The show is called Potjera which is licensed upon the British show The Chase. The rules are pretty simple — four players form a team in order to beat “The Chaser”, […]
Recently our CEO, Alex Korneyev, appeared for the 2nd time on the “Get Down to Business with Shalom Klein” radio show. The show focuses on sharing valuable information about small business and entrepreneurship but also features various guests discussing real-world topics. In the interviews, our CEO got the opportunity to speak about hot IT topics […]
You may have seen recent news about an online security flaw called Heartbleed. It affects an implementation of the widely-used Internet security protocol TLS/SSL. Information exchanged on some websites using TLS/SSL may not have been protected. Here are some important steps you can take right now to safeguard your personal information: 1. Change your online […]
A few employees from Touch Support were lucky enough to head down to Indianapolis on Thursday to attend the 2013 Indianapolis Demo Days VMUG User Conference at the Convention Center. We had an opportunity to attend education sessions by VMware experts and partners, visit hands-on-labs and network with other IT professionals from across the area. […]
You asked and we listened. We’re excited to announce that Touch Support now offers our highly regarded outsourced support service via the latest versions of WHMCS! With WHMCS you can open the door to many new features that were previously unavailable through our Kayako help desk offerings, such as: Billing, Automation, Order Processing, Detailed Statistics, […]
Today everyone at Touch Support mourns the loss of Erik Rothwell. Erik brought a positive attitude to the office each day and was always eager to collaborate, spreading knowledge among staff while championing new technologies. He was a great conversationalist and helped countless customers, had an unwavering passion for his work, and regularly went out […]
LAFAYETTE, Indiana – June 15th, 2012 – Touch Support is proud to announce a partnership with a new live chat program – http://www.livechatinc.com/ LiveChat is a real-time, live-chat software tool, which helps keep you connected with our professionals faster than ever. This will make it easier for us to provide the best customer service we can and […]
We’re happy to announce that we now offer cPanel licenses for VPS and dedicated servers with instant activation! At Touch Support you can purchase licenses for all your favorite web hosting software and receive them INSTANTLY after your purchase has been completed. cPanel/WHM Dedicated Licenses: $35.99/month cPanel/WHM Virtual Private Server Licenses: $16.99/month What is cPanel? cPanel is […]
Touch Support is proud to announce the debut of our new website at http://touchsupport.com/. We have completely updated our look to highlight our new, improved service offerings, including managed dedicated servers, managed co-location services, and our exciting new managed Cloud VPS solution. Our new web site also introduces our Live Chat feature – connecting you […]
