A business’s data is its most valuable asset. At the same time, it’s also a particularly vulnerable resource, subject to possible loss via natural disasters, theft, power outages, and viruses. In an effort to avoid the time and capital investment required to build an in-house data center, more and more companies are turning to alternative […]
Security advisory for Kayako 4.57.1. Kayako 4.57.1 has been released to address a critical security vulnerability that affects all versions of Kayako 4 up to and including 4.57. Kayako discovered the vulnerability July 15th and was able to publish a fix on July 16th. Further details are available at http://blog.kayako.com/security-advisory-kayako-4-57-1/
For the second time in a month, Hewlett-Packard has been forced to admit it built secret backdoors into its enterprise storage products. The admission, in a security bulletin posted July 9, confirms reports from the blogger Technion, who flagged the security issue in HP’s StoreOnce systems in June, before finding more backdoors in other HP […]
On November 20th, 2013, Google will shut down its Google Checkout product. Google Checkout was an online payment processing service provided by Google aimed at simplifying the process of paying for online purchases. Are you ready to transition your clients to another platform? https://support.google.com/checkout/sell/answer/3080449?hl=en
You asked and we listened. We’re excited to announce that Touch Support now offers our highly regarded outsourced support service via the latest versions of WHMCS! With WHMCS you can open the door to many new features that were previously unavailable through our Kayako help desk offerings, such as: Billing, Automation, Order Processing, Detailed Statistics, […]
Our technicians stumbled across a great snippet about ssh keys: http://www.watters.ws/view/article/181 If you work on a lot of servers and do a lot of reinstalls you will see the following error often. To save some time you can quickly remove the old host key with a single sed command:
The Stingray team released a new version of Stingray Traffic Manager on May 6th and it is available for download on http://support.riverbed.com in the downloads area. Riverbed Stingray Traffic Manager 9.2 is a minor revision of the Stingray product family, containing a number of performance and functionality enhancements. Customers are recommended to upgrade to this version to take […]
Idera has announced that Server Backup Enterprise v5.2 is coming Wednesday, May 1st! The new release provides several new key features and enhancements: Remote Agent Deployment – Save time on setup and make backup easier to manage with our deployment and configurationwizards. Server Backup now enables you to install, set up and start backing up in less […]
Today everyone at Touch Support mourns the loss of Erik Rothwell. Erik brought a positive attitude to the office each day and was always eager to collaborate, spreading knowledge among staff while championing new technologies. He was a great conversationalist and helped countless customers, had an unwavering passion for his work, and regularly went out […]
LAFAYETTE, Indiana – June 15th, 2012 – Touch Support is proud to announce a partnership with a new live chat program – http://www.livechatinc.com/ LiveChat is a real-time, live-chat software tool, which helps keep you connected with our professionals faster than ever. This will make it easier for us to provide the best customer service we can and […]
