When I started working for Touch Support as a entry level technician, I was skeptical about what working at the company would be like. It didn’t help that I was woefully unfamiliar with the web hosting industry. On my first day in the office, I tried to talk with as many coworkers as physically possible. […]
Every healthcare professional and health-services provider in the U.S. is, and by law must be, familiar with HIPAA and HIPAA encryption compliance. HIPAA, the Health Insurance Portability and Accountability Act, became law in 1996 and was updated in 2003 to address the utilization and safeguarding of protected health information (PHI). Although the legislation has existed […]
The adoption and move to a cloud platform in and of itself is not something particularly relevant or new to security concerns. Co-location of compute resources to third party ISPs or even internal hosting of sensitive information is nothing new. The cloud paradigm shift is merely meant to leverage compute density, flexibility and elasticity to […]
The rapid advancement and adoption of technology by economies around the world has made the fast-paced world of business an even swifter beast. Consumer trends, inventories, and workflow can change overnight, leaving your business scrambling to adapt to the ebb and flow of the business world. In an ideal world your business would have the […]
Employees who find their way into the world of customer service can go through years and years of training to hone their interaction skills, but there is only one lesson that will be drilled into them time and time again. When it comes to customer service, the customer is always right. This adage has been […]
Managing costs is one of the biggest challenges facing every business, large or small, in the 21st century. With the rapid advancement and adoption of technology, companies of all sizes are facing increasing financial strain on budgets. One of the easiest ways for companies to save money is to outsource specific business operations to an […]
No two customers are the same, and businesses that don’t realize that will lose customers. Sure, businesses have specific clientele and niches they service, but that doesn’t necessarily mean that all of the customers in that niche are the same type of people. Companies that don’t recognize customer service trends as they evolve they will […]
You may have seen recent news about an online security flaw called Heartbleed. It affects an implementation of the widely-used Internet security protocol TLS/SSL. Information exchanged on some websites using TLS/SSL may not have been protected. Here are some important steps you can take right now to safeguard your personal information: 1. Change your online […]
Perhaps the greatest source of pain and frustration within any company is customer service and support. For many businesses in the 21st century, IT professionals have to be both computer savvy and socially polite in order to handle putting out the multitude of fires that arise in the course of an average day or week. […]
Being secure online is something that you really need to care about. The Internet, while being the haven of information distribution and sharing, is also a big bad place in many ways and there are always people looking out to cheat you or steal from you, much like the crime rate in a bustling city. […]
