An employee costs a company more than just their individual hourly wage or yearly salary. All business owners should be conscious of the true cost of an employee by full understanding where all additional costs exist, and how to account for them. The of true cost of a worker is typically 20-25% more than their […]
Within today’s technology fueled and recklessly innovate business landscape, many startups are being advised to drive business through the use of data and metrics. What most companies and decision makers don’t realize is that despite the importance of metrics, they often don’t tell the whole story. In fact, if data points are not properly balanced it […]
Get to Know Your Customer (Part 1) Customer support should be the highest priority in your business. Running a startup requires immense amounts of attention paid to a long list of strategies and initiatives, but customer support should never be overlooked. Every successful business has spent time developing their customer support system, and our monthly […]
Data security risks are at an all time high, and with nearly constant innovations occurring in the tech space, these risks are not likely to subside. In order to implement effective safeguards against stolen data, it is important to understand what types of data are commonly targeted. According to a report conducted by Veracode, the […]
Have you Tried Turning it Off and On (Again)? A year and a half ago when I was switching from freelancing to a job in web hosting I wasn’t completely sure what “L1 technician,” “CentOS” or “steady paycheck” meant, but being asked to write up something about my experience as a support technician at Touch […]
Your customer can provide a wealth of insight on areas that need improvement, as well as inform and heighten lucrative strategies. With an effective survey, this insight and important perspective can become your competitive advantage, elevating your brand awareness through customer satisfaction. We consider the following 5 tips to be of the utmost importance when […]
The Touch Support Guide to Increasing Customer Satisfaction As the empowerment of the consumer spreads with every tweet and text, the importance of customer experience is as unmistakable as ever before. It is estimated, that US companies lose $41 billion a year due to bad customer experience, and 58% of these frustrated customers never use that […]
It’s that time of year again when it seems like everyone is out of the office — especially IT staff. When your support staff is stretched too thin service levels will decrease, customer satisfaction will plummet and employees will become frazzled and leave. Thankfully, it’s easy to help your staff succeed despite being shorthanded by […]
We were thrilled yesterday to watch a game show where we saw a familiar face, our very own Shift Lead and Jr. Level 3, Danilo B. The show is called Potjera which is licensed upon the British show The Chase. The rules are pretty simple — four players form a team in order to beat “The Chaser”, […]
Recently our CEO, Alex Korneyev, appeared for the 2nd time on the “Get Down to Business with Shalom Klein” radio show. The show focuses on sharing valuable information about small business and entrepreneurship but also features various guests discussing real-world topics. In the interviews, our CEO got the opportunity to speak about hot IT topics […]
