How to mitigate the risks associated with AWS migration and management? According to one recent study, a full 83% of all enterprise workloads will be entirely cloud-based by as soon as 2020. Furthermore, 41% of those workloads will run on public cloud platforms including Microsoft Azure, Google Cloud and, of course, Amazon’s own AWS. AWS […]
Why is customer satisfaction significant gamechanger in 2019? Our partner for live chat services, Live Chat Inc., has recently published Customer Service statistics for 2018. The report is based on the data gathered from January to December 2018 and covers data from 25,000 companies operating in 19 different industries using live chat and tickets for […]
Touch Support team is growing! We have developed new roles, departments, and opened new offices to add talent to our ranks. Our promotion path allows our best-skilled techs to excel in managerial positions, such as Shift Lead, Team Lead, or Tech Lead roles. New roles bring new challenges. Apart from managing teams and projects, our […]
Accelerate your path to business augmentation Comparing to one of our first articles on outsourcing, and a follow up concerning outsourcing myths, the outsourcing industry today is considered as a prerequisite for growth. IT managed service providers are centers of excellence. They can optimize businesses with the highest efficiency, and have the capacity to lead […]
2018 has been a record year in Touch Support’s growth so far – the company has quadrupled its size in just 3 years. Growing a number of customers from different industries, expansion into various areas of expertise, demand more focused on effective recruitment cycles, and onboarding experience in parallel with expanding each of Touch Support’s […]
The average customer today interacts online or through a combination of more channels, and even 57% of the customers complete the buying process before engaging with a company representative. Apart from changing sales dynamics, what customer expects after signing for service is more meaningful interaction. According to Accenture, 48% of the customers already expect specialized […]
The value of your customer is paramount, which is why they should be provided the opportunity to utilize as many support channels as possible. Despite the enhanced customer experience that multiple support channels provide, many companies only offer email support, with no phone support options — which has its limitations. Email or help desk only […]
Anyone working in customer service knows that it is not an easy profession. Despite the regular challenges that are presented to professionals in the customer service industry, there are ways to position yourself for success. The following 6 skills are essential if you would like to provide your customers with a great support experience. Patience […]
Seemingly everyone is boasting about how ‘data-driven’ their business is, which can largely be attributed to how simple it has become to accurately track minute pieces of data. What this has resulted in, are companies that spend too much time tracking hundreds of pieces of data, most of which are not relevant to the bottom […]
A word you hear all the time in business–particularly in regard to the future, investment and growth–is scalability. This term has something of a dual application, but regardless of which one you look at, it’s essential to any small business. Scalability Defined Scalability is the ability of something to adapt over time to changes. The […]
