About Us
Founded in 2003 on the principle that extraordinary customer experiences forge lasting brand loyalty, Touch Support has always seen end-user interactions as pivotal moments. What began as a response to the critical demand for competent technical support has grown into a mission to empower businesses on a much broader scale.
Today, we are your strategic partner, delivering comprehensive staffing and technical resource solutions. By seamlessly integrating our dedicated, actively managed professionals into your team, we become an extension of your brand, helping you tackle operational challenges, accelerate vital projects, and concentrate on your core mission and growth with complete peace of mind.
Our Mission
Our mission is to be your trusted partner, alleviating technical and staffing roadblocks. We deliver reliable, well-managed technical support and staffing solutions, deeply integrated with your culture and goals, empowering you to provide world-class customer experiences and focus on your strategic objectives.
Our Vision
Our vision is a business world where companies thrive, unburdened by operational complexities. We empower organizations with passionate, skilled people and reliable support, enabling them to innovate freely, pursue their core mission, and realize their full potential.
Years of excellent support.
Hardworking Agents.
Satisfied customers.
What We Do
Customer Support
We offer 24/7 customer service solutions that integrate seamlessly with your existing systems, ensuring your clients receive timely and effective assistance.
IT Services
Our IT experts provide comprehensive support, from system administration to cloud strategy, helping you maintain robust and secure technological infrastructures.
Financial Services
We streamline your financial operations, offering services like bookkeeping, accounts payable/receivable, and billing, tailored to meet your business’s unique needs.
Some Testimonials
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast”
Greg Harvey
Managing Director, Code Enigma."...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
VP of Customer Experience
$300M Hosting CompanyHow we got here
2003
Established in Chicago.
2005
IT Services introduced.
2010
Introduction of 24/7 Support
2015
Launch of VisX Analytics
2018
Global Team Expansion
2020
Adaptation to Remote Work Trends
2022
Launch of SNF Back Office
Today
Continued Commitment to Excellence
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Let's get in touch!
Our team of consultants is available Monday - Friday to assist with your outsourcing needs.
