Hosted eSupport
Hosted eSupport - $44.95/mo.
(Current support customers - $15.00/mo.)
We offer a unique service that will allow your customers
to contact support when they need it most. Consider
what happens in the mind of your client when he
or she is unable to reach their site and to compound
the headache, he or she is also unable to reach
your support team via helpdesk!
Imagine how much your customer relations will
improve by having your support area available
24/7 regardless if your entire data center is
currently offline.
Hosted eSupport Packages include:
· Kayako Unlimited eSupport License (v2
or v3)
· Your Choice of: YourSupportDomain.com
or YourName.generalsupport.net
· Plenty of space for additional support
related materials (200 MB)
· Dedicated IPs may be added for an additional
$2.00/mo.
· A dedicated team of professionals watching
your off-network desk to make absolutely sure
that it is online all the time.
How it works:
1. After placing your order, we will
ask you for the following information:
URL for eSupport (account setup & eSupport
license)
eSupport Version you wish to use: v2 or v3
Support Email Address you wish to use (we will
setup a forward and eSupport pipe as an example
so that you can add additional emails and email
pipes as you please)
2. Once your eSupport license is provisioned,
we will handle all installation and desk migration
(if you choose) absolutely free of charge. Additionally,
we will handle your license key maintenance every
month (you will not have to upload a new key every
month, our team will take care of this for you!).
3. Forward your current support and related email
addresses to your new support@YOURNAME.generalsupport.net
or support@YOURHOSTEDDOMAIN.com
4. Update your website to reflect your new support
area link; That's it!
You can sign up online at:
https://www.touchsupport.com/modernbill/order/
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